FAQ

If you cannot find the answer to the question that you are looking for or you have any queries regarding the booking process/payments then please contact our Customer Liaison Officer by email at stylelodgebirmingham@gmail.com Alternatively you can get in touch using the contact form on our website.

BOOKING PROCESS

How do I make a booking?

  • All of our services are bookable via our website contact form or using the booking and payment system.

  • Our booking system is fairly straightforward with clear instructions that are easy to follow.

  • Simply select the ‘book online’ option from the main menu and follow the instructions.

What happens after I make a booking?

  • The first step is to book your required service via our website or online booking system.

  • A non-refundable deposit will be taken to secure your booking, the deposit will be offset against your final balance.

  • Once you have made your booking you will receive confirmation that an appointment has been made for you.

  • A member of the Style Lodge Professional team, will contact you and assist you further with your booking, to ensure you are getting the right service that best suit your needs.

  • Once your booking has been finalised, the remaining balance must be paid in full at least 7 days prior to the booking start date.

  • Following receipt of full payment, you will then be assigned to a dedicated style consultant who will complete the final stage of your booking.

Can I cancel my booking?

  • If you are unable to attend your appointment we ask that you contact us beforehand using the contact form or email stylelodgebirmingham@gmail.com so that we can attempt to have your appointment rescheduled.

  • We accept cancellations that are made at least 5 working days before the appointment is due to take place. However, the deposit payment taken at the time of booking is non-refundable.

  • For group bookings of 5 or more persons, we require at least 5 working days notice of cancellation, fees paid are non-refundable but you will have the option to reschedule your booking with us.

  • Please note that your appointment can only be rescheduled once.

  • The option to reschedule is not available for cancellations that are made with less than 5 working days notice and all payments made are immediately non-refundable. 

What if I arrive late for my appointment?

  • We ask that you make every effort to arrive on time for your appointment.

  • If you arrive more than 30 minutes after the appointment start time, we may offer an alternative appointment but where there are no other appointments available your booking will be cancelled without a refund.

  • Additional fees for late arrival may be applied.

 

Can I book a service on behalf of someone else?

  • Yes, you may book any of our services on behalf of another person or client but you must notify us to ensure we have the correct information and we know the name of the person that we will be working with.

  • Alternatively, you can buy one of our gift vouchers and gift it to someone else.

TRAVEL

How do I find you?

The Style Lodge Consultancy is located on Vyse Street in the Jewellery Quarter, Birmingham B18 6LE.

 

By Train:

Jewellery Quarter station is a combined railway station and tram stop, which isserved by West Midlands Trains, Chiltern Railways and Midland Metro.

By Bus:

  • Services 8A & 8C (Inner Circle) and 101 from Birmingham City Centre & Handsworth serve Warstone Lane Clock at the heart of the Jewellery Quarter

  • Services 16 ,74 & 75 run along Constitution Hill and Great Hampton Street stopping close to Vyse Street

Is parking available?

There is pay and display parking during the hours of 8am-6pm Monday to Saturday. Free parking is available after 6pm and all day Sunday.