FAQ

If you cannot find the answer to the question that you are looking for or you have any queries regarding the booking process/payments then please contact our Customer Liaison Officer on 07930 250595 or email us at stylelodgebirmingham@gmail.com Alternatively you can get in touch using the contact form on our website.

BOOKING PROCESS

How do I make a booking?

  • All of our services are bookable via our website using the booking and payment system.

  • Our booking system is fairly straightforward with clear instructions that are easy to follow.

  • Simply select the ‘book online’ option from the main menu and follow the instructions.

What happens after I make a booking?

  • The first step is to book a one hour introductory appointment via our website booking system

  • A £25 non-refundable deposit will be taken at the time of booking to secure the one hour introductory appointment. This will be offset against your final balance.

  • Once you have made your booking you will receive confirmation that an appointment has been made for you.

  • At your first appointment you will meet with a member of the Style Lodge Professional team, they will work with you to determine the type of service that best suits your needs.

  • At this point the final payment and the remaining balance must be paid in full.

  • Following the initial consultation and receipt of full payment, you will then be assigned to a dedicated style consultant who will complete your style journey.

Can I cancel my booking?

  • If you are unable to attend your appointment we ask that you contact us beforehand by phone 07930 250595 or email stylelodgebirmingham@gmail.com so that we can attempt to have your appointment rescheduled.

  • Please note that your appointment can only be rescheduled once.

  • We accept cancellations that are made 24 hours before the appointment is due to take place. However, the £25 deposit payment taken at the time of booking is non-refundable.

What if I arrive late for my appointment?

  • We ask that you make every effort to arrive on time for your appointment.

  • If you arrive more than 20 minutes after the appointment start time, we may offer an alternative appointment but where there are no other appointments available your booking will be cancelled without a refund.

 

Can I book a service on behalf of someone else?

  • Yes, you may book any of our services on behalf of another person or client but you must notify us to ensure we have the correct information and we know the name of the person that we will be working with.

  • Alternatively, you can buy one of our gift vouchers and gift it to someone else.

TRAVEL

How do I find you?

The Style Lodge Consultancy is located on Vyse Street in the Jewellery Quarter, Birmingham B18 6LE.

 

By Train:

Jewellery Quarter station is a combined railway station and tram stop, which isserved by West Midlands Trains, Chiltern Railways and Midland Metro.

By Bus:

  • Services 8A & 8C (Inner Circle) and 101 from Birmingham City Centre & Handsworth serve Warstone Lane Clock at the heart of the Jewellery Quarter

  • Services 16 ,74 & 75 run along Constitution Hill and Great Hampton Street stopping close to Vyse Street

Is parking available?

There is pay and display parking during the hours of 8am-6pm Monday to Saturday. Free parking is available after 6pm and all day Sunday.